Your rights to return goods are protected under the EU Distance Selling Directive.
Unspoiled goods may be exchanged or refunded if returned within 14 days of order along with proof of purchase.
Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please notify A & J Boots of any goods that have been damaged in transit within 48 hours of receipt or no exchange will be considered. When returning goods please include full contact details, proof of purchase and reason for exchange or refund. A & J Boots will not be responsible for returned goods that are lost in transit it is advised to post Recorded Delivery.
Please note, goods will only be considered for exchange or refund if they are clean and dry and in new condition. If returned and are not in new condition they will be posted back to you and no refund will be issued.
PLEASE try to order the correct size and contact us if we can be of any further help with sizing.
Made to measure items that are based on customer measurements and Personalised Items are non refundable/ non exchangeable so please check the measurements you make and wording, double check them and then check them again before sending them.
Refunds will usually be issued back onto the payment method by which you made the initial purchase within 21 days of A & J Boots receiving the item/s back in new condition minus the cost of initial postage. If you would prefer a different payment method, please contact us.
A & J Boots is committed to ensuring that your experience on our website is safe and secure.
We never share or disclose this information to anyone and it is only accessible by 2 members of staff.
We only use your data to take your payments, deliver your goods, or contact you with updates on your goods. We may occasionally send promotional emails with offers, if you wish to opt out please contact us.
All payments are made by you through PayPal which are covered by their own Privacy Policies.
We will assume that any photos that you send to us may be used at any time, for advertising and publicity unless you specifically notify us otherwise.
If you require any more information about our Privacy and Data policy please contact us.